Customer Service - Shipping & Handling
We will deliver your boxed furniture to your door (you'll need to unload and unpack the goods and dispose of packing materials, and note any and all problems with your merchandise, a claim to the forwarding agent should be placed in order to receive a compensation). When ordering be sure to include your street address, with apartment number if applicable, and daytime phone number. The delivery agents will call you and schedule a delivery time. Standard delivery is not available to Post Office boxes.
To calculate when you will receive an item, you need to consider the manufacturing time required for the items you are ordering as well as the shipping time. Here's the equation we use:
Longest Item Production Time + Shipping Time = Total Delivery Time
If your order includes several items with different production times, you should consider the longest production time in your order.
For example, chairs and backwashes on our site show 2 weeks production time. Consider a shipping time for U.S. and Canada shipments 15 to 40 business days, depending on where you live. This means your total delivery time will be 2 weeks (manufacturing) + 15 to 40 days (shipping time). So you can expect to receive this item at your front door about 4 to 8 weeks after you place your order.
For express air freight delivery please email us at email@example.com for more details (remember to include your address and the items you'd like to order). The price for air freight deliveries can range from 10 to 25 % more than standard shipping, depending on destination and volume / weight of the goods. Delivery times range from 7 to 15 business days, depending on where you live.
For orders outside U.S. and Canada please email us at firstname.lastname@example.org for an exact shipping quote in U.S. dollars at the lowest possible cost to you (remember to include your address and the items you'd like to order).
Some furniture items / destinations (for example deliveries outside the contiguous 48 U.S. States) require additional time and costs for delivery. You will be promptly notified by email should this apply to your order. You order will not be processed until your confirmation.